Refunds & Returns
We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, please contact us within 2 days of receiving your order to initiate a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Shipping costs for returns are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.
If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.
Need help?
Contact us at customercare@jewelsbya.com for questions related to refunds and returns.